1. Our Commitment to Confidentiality
At MindCare Psychological Services, confidentiality is a cornerstone of the therapeutic relationship. We are dedicated to protecting your privacy and ensuring that all information shared with us remains secure and private, in accordance with professional ethical guidelines and legal requirements in India.
This policy outlines our practices regarding the confidentiality of your personal and therapeutic information.

2. What Information is Confidential?
All information you share with your therapist during sessions, including:

• Your identity and personal details.

• The content of your therapy sessions (discussions, notes, assessments).

• Your diagnosis, treatment plan, and progress.

• Any records related to your therapy.

This applies to all forms of communication, including in-person sessions, online therapy, phone calls, and written correspondence.

3. How We Protect Your Information
We employ various measures to safeguard your confidential information:

• Secure Record Keeping: Client records are stored securely, with access limited to authorized personnel. Digital records are protected by encryption and password protocols.

• Private Sessions: Therapy sessions are conducted in private settings to ensure your discussions are not overheard.

• Professional Ethics: Our therapists adhere to strict codes of conduct established by regulatory bodies like the Rehabilitation Council of India (RCI) and ethical guidelines of organizations like the American Psychological Association (APA).

• ​

4. Limits to Confidentiality
While confidentiality is paramount, there are specific situations where therapists are legally and ethically obligated to disclose information. These exceptions are rare and are in place to protect you or others from harm. They include:

• Risk of Harm to Self: If there is a clear and imminent danger that you may harm yourself, your therapist may need to take steps to ensure your safety, which might involve contacting family members or emergency services.

• Risk of Harm to Others: If there is a clear and imminent danger that you may harm another person, your therapist has a duty to warn the potential victim and/or notify law enforcement.

• Child Abuse or Neglect: If your therapist has reason to suspect that a child is being abused or neglected, they are legally required to report this to the appropriate child protection authorities.

• Elder Abuse or Neglect: Similar to child abuse, if there is suspicion of abuse or neglect of a vulnerable adult (e.g., an elderly person or an adult with disabilities), reporting may be required.

• Court Order or Legal Requirement: If your therapist receives a subpoena or court order compelling them to release information, they must comply with the law. However, they will typically make efforts to protect your confidentiality as much as legally possible.

• Professional Consultation: Therapists may consult with supervisors or other mental health professionals to enhance the quality of care. In such cases, your identity is typically kept anonymous, and the focus is on the therapeutic process.

Your therapist will discuss these limits with you at the beginning of your therapy.

5. Confidentiality in Couples and Family Therapy
In couples or family therapy, the "client" is considered the couple or family unit. Information shared in these sessions is generally kept confidential within the group. However, the therapist will discuss specific confidentiality agreements with all participants at the outset, including how information shared individually with the therapist might be handled within the group context.

6. Confidentiality for Minors
For clients who are minors (typically under 18 years of age), parents or legal guardians generally have the right to access their child's treatment information. However, to foster a trusting therapeutic relationship, therapists often establish an understanding with both the minor and their parents/guardians about what information will be shared. The specifics will be discussed and agreed upon at the start of therapy, always prioritizing the minor's well-being and safety. Limits to confidentiality (as outlined in Section 4) still apply.

7. Your Consent
We will obtain your informed consent before sharing your information with any third party, except in the limited circumstances outlined above. You have the right to revoke your consent at any time, in writing.

8. Questions and Concerns
We encourage you to discuss any questions or concerns you have about confidentiality with your therapist. Your comfort and trust are important to us.
MindCare Psychological Services
Email: info@mindcareservice.com
Phone: +91 9891505501
Address: B-55, Doctor's Lane, Dwarka, Delhi – 110075
Last Updated: 08/06/2025